How to Check a Scammer's Phone Number or Bank Account in Malaysia

Malaysia's police keep a free database of phone numbers, bank accounts and companies named in scam reports, searchable on the Semak Mule portal. Where money has already been sent, the government points victims to the National Scam Response Centre on 997.

How to run the check

1. Open semakmule.rmp.gov.my in a browser.
2. Choose what you're checking: Bank Account No., Tel No. or Company Name.
3. Type the number without spaces or dashes and search.
4. Read the result: a hit shows how many records and police reports name that number or account; a miss reads ‘No Records Found’.

A WhatsApp contact is checked as a phone number. The portal works in Malay, English, Chinese and Tamil and lists the ten accounts and phone numbers reported most in the past month. Police added the company search and that monthly list in an upgrade in August 2025.

What the result means

Police describe the portal's data as derived from police reports, so ‘No Records Found’ means no report names that number yet. When the portal was upgraded, police cautioned that scammers may use fresh or stolen details, so a clean result is not a clearance. On 13 November 2026 the portal's live counter listed 288,239 bank accounts and 227,125 phone numbers.

Phone number or bank account?

The portal takes both. A request for payment comes with an account number, and that number can be searched on its own, separately from the phone number that made the request.

A listing doesn't automatically stop a transfer. Answering a victim who paid RM155,000 into accounts already flagged on the portal, Bank Negara Malaysia said a Semak Mule entry does not by itself prove wrongdoing or automatically restrict the account.

If money has already gone

The government's NSRC page sets out the order: call 997 within 24 hours, then contact your bank, then make a police report.

The 997 line has run around the clock since 3 March 2026. In 2025 the centre froze 138,915 accounts and saved RM34.05 million, according to figures released when the 24-hour service began.

Complaints about how a bank handled a fraud case go to the bank first and then to Bank Negara's BNMTELELINK, 1-300-88-5465.

If your own account is frozen

Bank Negara says it keeps no list of blacklisted customers and points customers to the bank's own complaints unit.

Recent cases

In November 2026 police reported 112 call-centre syndicates taken down in Ops Magpie, and MyCERT, Malaysia's national computer emergency response team, warned about a fake BNM security app that relays bank card data through the phone's contactless (NFC) chip.