However, even when learners were wrong, they mostly remained confident in their competences. The most difficult learning objectives proved to be virtual machines, updates, and reasons why people should use corporate IT resources even while working outside the office.
Due to the coronavirus pandemic, many companies switched to remote working this spring. Via a growing number of web-based attacks, coronavirus-related phishing, as well as the increased use of shadow IT, this change affected corporate security. In the beginning of April 2020, Kaspersky and Area9 Lyceum released an adaptive learning course for those transitioning to at-home working, covering the basics of secure remote operations to help businesses improve their staff cybersecurity skills.
Analysis of anonymised learning results revealed that remote staff tend to overestimate the level of their knowledge of cybersecurity basics. In 90% of cases when learners selected a wrong answer, they evaluated their feelings toward the given response as “I know it” or “I think I know it”. This was revealed through an adaptive learning methodology, which asked learners to assess their levels of confidence in responses, as well as answer the test questions.
The study also identified the most difficult learning objectives – the hardest being reasons why to use virtual machines. With 90% of respondents falling into the ‘unconscious incompetence’ category, as many as 60% of the given answers were wrong on this matter. This means that mistaken learners were still sure that they had selected the right answer or option.
More than half of responses (52%) to questions about reasons why employees should use corporate IT resources (such as mail and messaging services or cloud storage) when working from home was incorrect. In 88% of cases, remote employees thought that they could explain this correctly. Almost the same proportion of mistakes (50%) was made when answering a question about how to install software updates. In this case, a staggering majority of 92% of those who had provided wrong answers, believed they had that required skill.
“If employees see no danger in risky actions, let’s say, in storing sensitive documents in personal storage, they are unlikely to seek advice from IT or IT Security departments. From this perspective, it’s hard to change such behaviour, because a person has an established habit and may not recognise the associated risks. As a result, ‘unconscious incompetence’ is one of the most difficult issues to identify and solve with security awareness training,” comments Denis Barinov, Head of the Kaspersky Academy.